Making Account Changes

Updating an Account

All business users should be registered to the SAM.gov UEI and CAGE code for the company that will be prime for the proposal or with the Symphony-managed contract. 

1. If an email address changes, complete a new registration (see the links above). 
   • Administrators can then delete the retired email address (See Administration Basics).
       
2. If making organization changes, Submit a Ticket with the email address and the correct UEI and CAGE code or FPDS code. We will update a registration for the Contract Vehicle for activation and other permissions.
   • We can move or revoke the account. 
   • We can update the account owner details (i.e. name, phone number, etc).

Changing an Organization

An email address can only be associated with one organization per Contract Vehicle.

• Contact us with the email address, provide the correct UEI/Cage code or FPDS code for registration, and we can move or revoke the account. 
• Access to multiple companies cannot be achieved with a single login.

Working with Multiple Companies

Users registering for multiple companies on a Symphony website must have a unique email address for each company, and should not use a group email address. 

• Security requirements dictate that all users must register and set up their preferred method of Multi-factor Authentication. 

See Frequently Asked Questions for related information.

Need help? Contact us  

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