You may review the following Step by Step Instructions to successfully respond to questions in Symphony for OASIS. The required URL for OASIS ordering activities is https://oasis.app.cloud.gov/.
Step 1. Select the Order
You must first select the Order link that is Released-Pending Questions from the Dashboard and select the Respond to Questions tab.
Step 2. Respond to Questions
Click on a question's row to respond when you see the Needs Attention status. The types of responses are listed below.
- Answer Question
When you select the Answer Question response, enter up to 2500 characters in the text box provided. You can also add a Tag to sort questions into categories. Save options are either Save or Save and Mark for Release.
- Save gives a Responded status. The Responded state applies a filter that allows you to Mark All For Release at a later time.
- Save and Mark for Release is used for individual responses. The status becomes Ready for Release.
- Reject Question
When you choose to Reject a Question, you can track the rejected question using the Rejected status filter.
- Modify Question
When you Modify the Question, you can add Reference Text and rewrite the question. Confirm your changes by selecting Modify Question. The status will not change.
- Mark as Duplicate
When you select the Mark as Duplicate response, the status updates to Duplicate.
- Mark for Helpdesk
When you select the Mark for Helpdesk response, the status updates to Helpdesk.
Step 3. Review Answers
Draft responses have been answered but have not been released. You can direct other users to focus on certain tags after they have been categorized and generate a draft for offline review. When you need to edit an answer, click on a question to enter your final response, create or add a new tag, or use a previously answered but editable question. Save your work when complete. When you are ready to have the Q&A reviewed, download the file. You can then edit the questions again after you receive the feedback. Use the select box to mark and then move questions to the ready to Release with Approval step after you have finalized the answers.
Step 4. Release Responses
You can Release Responses after you Review Answers. Questions and Answers are visible to all eligible Contract Holders, and Symphony adds the responses to the Q&A document each time it is released. If you still need help, please contact us.
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