Contract Holder FAQ

The following are frequently asked questions regarding contract management and responding to orders in Symphony. 

How does on-ramping work?

Only designated Contract Managers receive registration invites from Symphony. 

Once registered, Contract Managers are able to:

• Update the distribution email for their contracts.
  (See Setting-up Symphony Notifications).

• Assign other registered users as Points of Contact.
  (See Assigning the Contract Manager/ Program Manager to a Contract).
  • Additional users must self register and be activated by a Symphony Administrator (see Managing Other Business Users).

Why can't the Contract Holder see their contracts?

• Contract(s) are in the My Company link if the contract holder registered for the correct company at the right link for the Contract Vehicle.
    
• A contract holder's contracts may only link to their company when the Contract Manager, who received the invitation to Symphony, registers. (See Contract Holder Tasks).

Are solicitation documents attached to the distribution email notification? 

The distribution email only links to the order in Symphony (See Setting-up Symphony Notifications). 

• The contract holder receives emails for release, amendment, and award at the distribution email address.
• A user must log in to retrieve the documents for distribution to their company. 

How are orders and announcements different?

A user can only see and respond to an RFI/RFP if it is released to their company and the selected socioeconomic and market segments.

• Orders are targeted to eligible recipients
• Announcements provide general information. 

Why can an opportunity be seen on the Symphony platform yet its documents are inaccessible?

Orders are targeted to eligible recipients. If a user cannot see all the details, the order was not released to their contract by the buyer.

Why can't a contract holder see the Contract Modification option?

Only Administrators can go to My Company > Contract > Contract Link and then Contract Modifications (See Figure 1).  

• Staff Users can only view the Contract Documents tab and Download file(s). 
• Ask the organization's Symphony administrator to be added to its Administrator group to obtain Contract Modification access.

Figure 1. Click the row and sign the file within Contract Modifications.

Who can submit questions/proposals?

All active users can submit questions in Symphony (See Using Order Q&A). 

• Administrators can submit proposals and permit other users to submit proposals.
  (See Bidding on Orders). 
• Administrators may seek to limit the number of users accessing Symphony in oder to manage their contracts. 

What are External Orders? 

External Orders require users to visit another site to view the details.

• External Orders were task orders posted via another method, ie. eBuy or distribution email.  

Can Symphony be accessed by a third party with credentials provided by the prime company?  

No. 

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