Administration FAQ

Modified on Mon, 15 Jul at 7:10 PM

The following are some frequently asked questions about Symphony Administration.


Can I update SAM after registration and automatically become an Administrator?

If you modify your SAM record after registration:

  1. Ask the SAM Point of Contact (POC) listed on the confirmation page during your registration to activate your account. 
  2. SAM POC(s) can then assign you to the Administrator group. 


Can I add additional users to my Symphony account? How do I add users to my company?

Due to our security requirements, there is no way for you to add other users on their behalf.

  • All users should register themselves with the right UEI and Cage code for your company. 
  • Registered users are managed in your Administration component. 
    • If users register incorrectly, you cannot see their accounts. 
    • Contact us with the user's email address so we can locate the account.

 

Why can’t I see a user in Administration?

To troubleshoot this issue, confirm registration was done on the right Symphony website for the same company. Contact us if we need to move or revoke the account.

 

Ask

Answer

Is there a different website for the contract vehicle?

Confirm the Symphony website is correct. See Accessing Symphony 

Is there another company?

Confirm that you/their UEI and cage code match. See Creating a Symphony Business Account

Did you/they log in to another company?

The website, UEI, and cage code must match. See Signing in to Symphony

  

Why can’t I register after my account was deleted?

If an administrator deletes an account, this option is not a full delete from the system and does not allow a user to register with the same email again (See Managing Your Business Users).


Can I have an account moved to another company?

If you or another user registered for a different company, submit a ticket to contact usProvide the following details:

  1. The account's email address 
  2. The correct UEI/Cage for registration 
  3. We will move or revoke the account.


Can I add additional Administrators?

If registered users are assigned to the Administrator group, they will also have the ability to activate registered users if their accounts are active (See Figure 1). (See Managing Your Business Users for permission details).


User Management screen

Figure 1. User Management screen

  

How many users can register for Symphony?

You can have as many users in Symphony as you need and they will all be able to work in Symphony if their accounts are active.


How do I disable a user's account?

An administrator can use the delete option for a user's status to disable the user's account (See Managing Your Business Users).

 

How do I invite users to my company in Symphony?

You would invite others outside the system because all users must self-register for Symphony. 

  • Select the Register Now button before signing in to obtain a registration link.

 

Where do I assign the Contract Manager role?

Key personnel assignments, such as your Contract Manager and Program Manager are done in your proposal submission or contract management section. These roles are not available in the Administration link and you can only select from your company's registered users in Symphony. 


How can I change my profile information?

All users can sign out or update their profile information from the top-right icon. You can change your password and add or update an authenticator app by scanning the QR code for your login. You cannot change your name.



Related topics.

 

Need help? Contact us  


Users should be aware that the information on this website may not reflect the official positions of the Federal Government. The views and opinions expressed by agents of Apex Logic, Inc. are those of its employees and do not necessarily reflect those of the Federal Government or any of its officials. Guidelines and requirements provided by the Federal Government in the form of solicitations, amendments, modifications, or any other communications supersede any information provided by Apex Logic, Inc. If you have questions about this disclaimer, please contact us.

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