Inactive Accounts

Follow these instructions to remove an account inactive message from Symphony. 

1. Contact the Symphony Administrator

Users see an Account Inactive message when attempting to sign in that must ask their SAM.gov Point of Contact (POC) to sign in or register (See Figure 1).

• Symphony only considers the Points of Contact from the entity record at SAM.gov (https://sam.gov) to be the users who can be trusted administrators. 
• SAM POC(s) will only receive an email notifying them of a registration if they already have an account. 
  • The email is for advisory purposes and is not required for user activation.
• Symphony administrators can approve access by following the guidance in Administration Basics.

Figure 1. Inactive Account message

SAM.gov POCs must sign in to SAM.gov and follow these steps.

1. Go to the Search page
2. Choose All Domains
3. Choose Entity Information
4. Search for the company
5. Click on the company name
6. Go to the Points of Contact tab (See Figure 2)
7. Verify the name and email address are listed and match the Symphony registration
8. Contact us with the entity record (download or print screen) 

Figure 2. The Points of Contact section in SAM

Users that are not a SAM.gov POC, must check within their company to see if any POC(s) already have an active account as a Symphony administrator. 

• A SAM POC will not see a user if the Symphony website is incorrect. 
• A SAM POC will not see a user if a registration is for a different company (UEI and Cage).

2. Request Activation 

Contact the SAM POC outside Symphony.  
Symphony does not notify the SAM POC(s) if any of the below items occur. 

1. A SAM POC registered for Symphony after the initial user.
2. A SAM POC is not registered on the same Symphony website. TIP: Pay attention to the agency logo and URL.
3. A SAM POC is not registered with the same company (UEI and Cage).

3. The Activation Steps for Administrators

Ask an administrator to follow these steps in the Administration screen:

1. Click on the row for the user to manage. 
2. Change the user status from Initial to Active (See Figure 3). 
3. Save the changes. 
     

Figure 3. The Active Status

Need help? Contact us  

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