Purpose: This guide shows you how to correctly register for a Symphony account, ensuring you provide the mandatory SAM data and complete the necessary steps to set up your security credentials.

Table of Contents

• Before You Start
• Steps

1. Start Your Registration and Validate Email

2. Verify and Confirm Company Data

3. Set Up Your Account and MFA

4. Request Account Activation from Administrator 

• Troubleshooting
• Related Articles / Links

Tip for Administrators: You will need to provide a screenshot of your SAM.gov Points of Contact record (showing your UEI, Name, and Email) to the Help Desk to activate your account.

Before You Start

Make sure you have the following ready before you begin:

• An individual email address (group/distro emails are not supported).
• An active SAM.gov record for your company.
• The UEI (Unique Entity Identifier) and CAGE (Commercial and Government Entity) code for the company that will be the Prime Contractor.

⚠️ One Account per Company Your Symphony account is hard-linked to the UEI you enter during registration. You cannot use the same email address to register for multiple companies/UEIs. If you need to represent a second company, you must register a separate account using a different email address. Submit a Ticket if you need to move an account.

Warning: You must use the data for the company that is the Prime Offeror or Contract Holder. Do not use subcontractor or Joint Venture member data.

Steps

1. Start Your Registration and Validate Email

Go to the correct Symphony website for your contract vehicle to begin the process. 

1. See Access Symphony-supported Contract Vehicles to verify the portal address. All portals (except Polaris) display the contract vehicle logo.
2. Accept the FOUO Notice: You must click Accept on the mandatory security and privacy warning message displayed on the welcome screen to proceed to the Sign In page. FOUO stands for For Official Use Only, which requires protection from public release.
3. Click Register Now on the Sign In page.
4. Enter your individual email address.
5. Enter the six-digit validation code sent to your email to confirm your address is correct.
    

Register Now link on the Symphony login page used to start the registration process.

  

2. Verify and Confirm Company Data

Symphony uses your SAM data to validate your organization's eligibility.

1. Enter your Prime Entity's SAM.gov UEI.
2. Enter the correct CAGE code (required only if multiple CAGE codes are assigned to your UEI).
3. Before proceeding, review and confirm that the company information retrieved from SAM is accurate.

 

Organization Registration screen where users confirm UEI and CAGE code before proceeding.

  

3. Set Up Your Account and MFA

Complete your personal profile and set up the mandatory security tool.

Important: SMS ends April 30, 2026. We recommend setting up an app instead.

• Enter your first and last name and create a password that meets the security requirements.
• Set up Multi-Factor Authentication (MFA) using an Authenticator App or Text Messaging. You must validate this step by entering the six-digit code provided by your MFA tool.

  

MFA Setup screen with a QR code for authenticator setup and a field to enter the six-digit code.

4. Request Account Activation

After registration, your account is in Initial status. 

You cannot sign in until your status is changed to Active.  

Which Activation path are you?

A. I am a Business User (Staff): Contact your company’s Symphony Administrator. They must have an account, sign in, and activate your account via the Administration tab in the same portal for the same company. See Understand Your Account Roles and Permissions.

B. I am the Symphony Administrator (SAM POC): You must verify your identity with the Help Desk. Submit a Ticket with a screenshot of your SAM.gov Points of Contact tab. To be activated, your screenshot MUST show your:
    1. UEI
    2. Full Name
    3. Email Address

Example of the required SAM.gov verification elements.

  

Troubleshooting

Issue	Fix
Cannot re-register after an account was deleted.	The system does not permit re-registration with the same email. You must submit a ticket to reinitialize the old account.
The validation email is not received.	Check your spam or trash folders. The email may come from noreply@gsa.gov or symphony@apexlogic.com.
Organization not found during registration.	Our SAM connection may not be working or your entity record may have an "ID assigned" status. You must ensure your company's record is fully Active in SAM before attempting to register.
You cannot set the password.	Verify that the password meets all the listed requirements.
You registered for the wrong company.	Submit a Ticket with your email address and provide the correct UEI/CAGE code to have the account moved or revoked.
Account Inactive after registration.	Standard Users: Ask your internal Admin to activate you. Administrators: Submit a Ticket with your SAM.gov POC data (UEI, Name, and Email).  Note: A screenshot of the error message is not sufficient for activation.
No one was notified of my registration.	Symphony does not automatically email your company's SAM Point of Contact. You must manually notify your Administrator. If you are the administrator: You must Submit a Ticket to the Help Desk yourself.

Related Articles / Links

• Understand Your SAM and Symphony Access—Guide on verifying your UEI/CAGE data and POCs at SAM.gov
• Manage Your Symphony Sign-In and Account Activation—Guide on the activation process
• Understand Your Account Roles and Permissions—Guide for Administrators on user management
• Submit a Ticket to the Symphony Help Desk—For technical account issues

Purpose: This guide shows you how to correctly register for a Symphony account as a government employee, ensuring you use your official email, confirm your organization, and understand how to obtain your final system roles.

Table of Contents

• Before You Start
• Steps

1. Accept Security Notice and Validate Email

2. Confirm Organization

3. Set Up Account and MFA

4. Verify Activation and Request System Roles 

• Troubleshooting
• Related Articles / Links

Before You Start

Make sure you have the following information and tools ready before you begin:

• An individual, official government email address (must end in .gov or .mil).
• A time-based Authenticator Application to set up Multi-Factor Authentication (MFA).
• The Office Code for your contracting organization.

Steps

1. Accept Security Notice and Validate Email

Accept the security notice to access the registration page. Then validate your official email address.

1. Select the Register Now link on the login page.
   
2. Enter your individual email address.
3. Enter the six-digit verification code sent to your email to confirm your address is correct.

Register Now link to begin registration.

2. Confirm Organization

You must identify your role and confirm your organizational affiliation using the required code.

1. Enter the code for your Contracting Office.
2. Select Lookup Organization.
3. Confirm the Organization information displayed by choosing YES to proceed.
     

Screen showing the field for the Contracting Office code.

3. Set Up Account and MFA

Complete your profile and set up the mandatory security tool to secure your login.

Important: SMS ends April 30, 2026. We recommend setting up an app instead.

 

1. Complete the fields to connect your email address (username) to your first and last name.
2. Create a password that meets the security requirements.
3. Set up Multi-Factor Authentication (MFA) using an Authenticator Application or Text Message to receive your six-digit code. You must validate this step by entering the code from your MFA tool.
      

MFA setup screen showing the QR code and the field for the six-digit code.

4. Verify Activation and Request System Roles

Your account is automatically activated upon successful registration, but specific permissions may be required.

• A confirmation page displays after successful registration, and your account is ready for immediate use.
• If you are a Program Office user or evaluator, you may need specific permissions. Contact your agency administrator to assign the appropriate roles for your tasks.

  

Confirmation page displaying a success message.

Troubleshooting

Issue	Fix
The verification email is not received.	Check your spam or trash folders. The email may come from noreply@gsa.gov or symphony@apexlogic.com.
The verification code results in an error.	Ensure there are no additional spaces in the temporary code.
The Office Code is unavailable.	Submit a Ticket if an office code is unavailable.
You cannot set the password.	Verify that the password meets all the listed requirements.
You fail to complete the MFA setup step.	Submit a Ticket for an MFA reset.
You cannot access the necessary features/reports.	Your account requires specific roles (e.g., Program Official, Evaluator). Contact your agency administrator for assignment.

Related Articles / Links

• Set Up and Use Multi-Factor Authentication (MFA)—More details on MFA requirements
• Submit a Ticket to the Symphony Help Desk—For technical help with MFA resets or Office Codes
• Access Symphony-supported Contract Vehicles —For available contract vehicles

Purpose: This guide helps you successfully sign in to Symphony, handle the mandatory Multi-Factor Authentication (MFA) step, and resolve the "Account Inactive" message by following the correct approval path.

Table of Contents

• Before You Start
• Steps

1. Sign In and Authenticate

2. Activate an Inactive Account

3. Reset Your Password

• Troubleshooting
• Related Articles / Links

Before You Start

Make sure you know the following crucial facts before attempting to sign in:

• Your account status must be Active (not Initial) to access the platform beyond the login screen.
• You must have your Multi-Factor Authentication (MFA) tool ready (Authenticator App or text-messaging phone).

Important: SMS ends April 30, 2026. We recommend setting up an app instead. See Set Up and Use Multi-Factor Authentication (MFA).

    

Steps

1. Sign In and Authenticate

Signing in happens in two steps. First, enter your credentials. Then, enter the MFA security code.

1. Verify the URL (Uniform Resource Locator): Ensure the website address matches the correct Contract Vehicle for your account.
2. Accept the FOUO Notice: You must click Accept on the mandatory security and privacy warning message displayed on the welcome screen. FOUO stands for For Official Use Only.
3. Enter your registered email address and password.
4. Click Sign In.
5. You will then be prompted to enter the six-digit code from your MFA tool.

  

Sign In page showing the email and password fields where users enter credentials.

  

2. Activate an Inactive Account

If your account is inactive, the next step depends on your role.

• If you are a Business User (Staff)
  Your account is in Initial status. You must contact your organization's Symphony Administrator and ask them to register, sign in and change your status from Initial to Active on their Administration screen.
    
• If you are the SAM POC (Administrator)
  To be verified as an Administrator, you must provide proof from SAM.gov.

  

⚠️ CRITICAL: Submit the Correct Documentation. 

Do NOT send a screenshot of the Symphony "Account Inactive" message. We cannot use it to verify your account.

You must provide a screenshot from SAM.gov that includes ALL THREE of these items:
        1. The UEI (Found in the SAM.gov header)
        2. Your Full Name
        3. Your Email Address (Important: If this is missing, we cannot activate you)

Note: You may need to be a SAM administrator to make the email visible.
Example of the correct SAM.gov Points of Contact screen.

Steps to get this data:

1. Log in to SAM.gov.
2. Search for your company and click on the Entity Name.
3. Go to the Points of Contact tab on the left-side menu.
4. Take a screenshot (or print to PDF) ensuring the UEI, Name, and Email are all visible.
5. Submit a Ticket with this attachment.

  

3. Reset Your Password

If you receive an "Authentication Failed" message after entering your password, use the reset option.

1. Click the Forgot Password link on the Sign In page.
2. Enter your registered email address and click Submit.
3. Check your email (including spam/trash folders) for the reset link.
4. Follow the link to create a new password that meets the security requirements.

  

Screen displaying the 'Authentication Failed' status message and the Forgot Password link to reset credentials.

Troubleshooting

Issue	Fix
You are seeing an error message after entering credentials.	Verify your URL first. You may be trying to sign in to the wrong Contract Vehicle portal. If the URL is correct, use the Forgot Password link.
Account Inactive after registration.	You must contact your company's Symphony Administrator to change your status from Initial to Active.  Note: If you are the Administrator/SAM POC, submit a ticket to the Help Desk with your SAM documentation.
MFA code is not working or expired.	The code has expired or is incorrect. Check your phone's time synchronization. If the issue continues, see the Set Up and Use Multi-Factor Authentication (MFA) guide for troubleshooting.
No password reset email received.	Check your spam or trash folders and the website address. If the email doesn't arrive, your account may not be registered at that email address; try registering a new account.

Related Articles / Links

• Set Up and Use Multi-Factor Authentication (MFA)—Detailed troubleshooting for MFA issues
• Submit a Ticket to the Symphony Help Desk—For SAM POC verification or technical lockouts
• Register Your Symphony Business Account—If you need to start a new registration
• Understand Your SAM and Symphony Access—Guide to verify the correct URL for your account

Purpose: This is your complete roadmap for using Symphony. It shows you the steps to register, gain active access, and find the correct guides for your daily work.

Table of Contents

• Before You Start
• Steps

1. Confirm Your Prerequisites and Portal

2. Register, Authenticate, and Activate

3. Start Your Workflow

• Troubleshooting
• Related Articles / Links

Before You Start

Make sure you know the following crucial facts and have the correct items ready:

• SAM Data: You must have an active SAM.gov record. Symphony uses this data to validate your UEI, CAGE code, and Points of Contact.
• Correct Website: You must register and sign in at the exact website URL for your specific contract vehicle (e.g., Polaris, OASIS+).
• MFA Readiness: You will need an Authenticator App or a cell phone for Multi-Factor Authentication (MFA) setup.

Steps

1. Confirm Your Prerequisites and Portal

The first step is verifying your company data and finding the correct portal.

1. Check the data elements your organization needs for your account.
   • Reference: Understand Your SAM and Symphony Access
2. Locate the correct website URL for your solicitation or contract vehicle.
3. Review your role's specific requirements (e.g., unique Alliant 3 rules or portal distinction).
     

The Symphony home page with contract vehicle logos, where users identify the portal.

  

2. Register, Authenticate, and Activate

After finding your portal, follow these steps to create your account and gain full access.

1. Complete the registration process based on your organizational role.
   • Reference: Register Your Symphony Business Account 
     or Register Your Symphony Government Account
2. Set up your Multi-Factor Authentication (MFA) right away.
   • Reference: Set Up and Use Multi-Factor Authentication (MFA)
3. After you register, your administrator must approve your account before activation.
   • Reference: Manage Your Symphony Sign-In and Account Activation
           

Diagram illustrating the Symphony access process: registration → MFA setup → activation.

3. Start Your Workflow

Once your account is active, use this workflow to find the guides you need. These cover your day-to-day tasks, such as building assets or submitting proposals.

1. If you are preparing a bid (Offeror):
   1. Start by setting up your company assets: Use the My Company Component.
   2. Review the final bidding process: Assemble and Submit Your Proposal.
        
2. If you are a Contract Holder (Post-Award):
   1. Monitor tasks and manage your contract: Manage Your Awarded Contract.
   2. Track active opportunities: Manage Orders, Q&A, and Bids (Contract Holders).

  

Dashboard with the My Company and Solicitations icons highlighted for navigation.

Troubleshooting

Issue	Fix
Account Inactive after registration.	Contact your company's Symphony Administrator. Ask them to change your status from Initial to Active.  Note: If you are the Administrator/SAM POC, submit a ticket to the Help Desk with your SAM documentation.
MFA code is not working or I lost my phone.	See the Set Up and Use Multi-Factor Authentication (MFA) guide for troubleshooting, or Submit a Ticket to the Symphony Help Desk (for lockouts).
I cannot find my contracts or company assets.	Check your registration was on the correct Contract Vehicle website (URL) and that your company's UEI is correct.

  

Related Articles / Links

• Submit a Ticket to the Symphony Help Desk—General Support
• Discover the Symphony Platform and Developer—Platform Context
• Assemble and Submit Your Proposal—Industry Partner's main workflow
• Manage Your Awarded Contract—Contract Holder's main workflow

Definition of Terms

Term	Definition
SAM Data	System for Award Management (SAM). The official U.S. Government system that consolidates information previously found in multiple places. Required for any entity to do business with the Federal Government.
UEI	Unique Entity Identifier. The alphanumeric code required for all entities registering in SAM.gov.
CAGE code	Commercial and Government Entity code. A five-character alphanumeric code used to identify a facility at a specific location.
POCs	Points of Contact. Individuals within your organization who are authorized to act on behalf of the company for contract-related matters (e.g., electronic business, past performance).
URL	Uniform Resource Locator. The address of a World Wide Web page (i.e., the specific website link).
OASIS+	One Acquisition Solution for Integrated Services Plus. A specific, large-scale professional services contract vehicle managed by the GSA (General Services Administration).

Purpose: Use this guide to identify the correct Symphony contract vehicle portal, sign in successfully, and avoid access errors caused by using the wrong website.

Table of Contents

• Before You Start
• Steps

1. Identify Your Contract Vehicle

2. Confirm Your Contract Vehicle Portal

3. Register, Sign In, and Activate

4. Use MFA Correctly Across Contract Vehicles

5. Understand Contract Vehicle Data Boundaries

• Troubleshooting
• Related Articles / Links

Before You Start

Make sure you have the following ready:

• Your contract vehicle name (example: ASTRO, OASIS+)
• MFA Readiness: You will need an Authenticator App or a cell phone for Multi-Factor Authentication (MFA) setup.

Steps

1. Identify Your Contract Vehicle

Because some sites do not have a special logo (like Polaris) or use a shared agency logo (like DHA), always check the website address (URL) at the top of your browser to make sure you are in the right place. Symphony supports the following contract vehicles:

GSA Contract Vehicles 

Contract Vehicle	URL	Description
Alliant 3	idiq.gsa.gov	Symphony is available for existing offerors. The solicitation was released on June 28, 2024, and closed on January 10, 2025.
ASTRO	astro.app.cloud.gov	Symphony is available for Contract Holders and Government Customers. The contract’s base ordering period began in November 2021.
OASIS Plus	idiq.gsa.gov	Symphony is open for existing offerors and new offerors interested in continuous on-ramping and rolling awards. Contract Holders and Government Customers can refer to GSA eBuy for ordering activities.
Polaris	polaris.app.cloud.gov	Symphony is available for existing offerors. The solicitation was released on March 25, 2022, and closed on August 10, 2022.
OASIS (Legacy)	idiq.gsa.gov	Symphony is available for historical data. The OASIS contract is closed and has been succeeded by the Oasis Plus contract.

Contract Vehicle	URL	Description
USSOCOM SOFGSD	ussocom-sofgsd.app.cloud.gov	Symphony is open for offerors. The solicitation was released on March 30, 2026.
HEC	dha-ems.symphonyps.com	Symphony is available for Contract Holders and Government Customers. The contract’s base ordering period began in October 2023.
MQS2-NG	dha-ems.symphonyps.com	Symphony is available for Contract Holders and Government Customers. The contract’s base ordering period began in June 2024.
Omnibus	dha-ems.symphonyps.com	Symphony is available for Contract Holders and Government Customers. The contract’s base ordering period began in June 2022.
MQS (Legacy)	mqs.symphonyps.com	Symphony is available for historical data. The MQS contract is closed and has been succeeded by the Medical Q-Coded Support and Services-Next Generation (MQS2-NG) contract.

2. Confirm Your Contract Vehicle Portal

Once you have identified the contract vehicle for your solicitation or award: 

1. Navigate to the Symphony website tied to that contract vehicle.
2. Verify the URL (on the Address Bar) and agency logo on the sign-in page.
3. Stop if the URL or logo does not match your contract vehicle.

Warning: Using the wrong website will cause an authentication failed error.

The Symphony home page shows contract vehicle agency logos for confirmation. 

3. Register, Sign In, and Activate

Once you are on the correct contract vehicle website, you can either register or sign in to your account. 

To Register Your Account

1. Click Register Now after accepting the Official Use notice.
2. Complete the registration process based on your organizational role.
3. Set up a preferred method of Multi-Factor Authentication (MFA). 
4. After you register, your administrator must approve your account before activation. 

Sign in to Your Account

1. Open the Symphony website for your contract vehicle.
2. Confirm the portal is correct by checking the URL (on the Address Bar) or agency logo on the sign-in screen.
3. Enter your email address and password.
4. Select Sign In.

Note: If you see Account Inactive, your administrator must approve your account before activation. See Manage Your Symphony Sign-In and Account Activation for more information.

4. Use MFA Correctly Across Contract Vehicles

Each Symphony website needs its own MFA setup.

• Setup: Complete the MFA step for every contract vehicle you use.
• Rename: The default name is always SymphonyPS. Rename the codes in your authenticator app so you know which one belongs to each site (for example: OASIS+ or ASTRO).
• Unique Codes: Use the specific code for the website you are visiting. Codes for one site will not work on another.

  

5. Understand Contract Vehicle Data Boundaries

Your access and assets are separated by contract vehicle and organization identifiers. You cannot share company assets across different UEIs/CAGE codes or contract vehicles.

Troubleshooting

Issue	Fix
Authentication Failed after entering your password.	Check Your Portal: You are likely on the wrong contract vehicle website. Verify the URL and the Agency Logo on the sign-in page before trying again.
MFA code is not working.	Portal Mismatch: The code may be for a different Symphony website. Ensure you are using the code specifically labeled for the URL you are currently visiting. See the Set Up and Use Multi-Factor Authentication (MFA) guide for troubleshooting, or Submit a Ticket to the Symphony Help Desk (for lockouts).
I cannot find my contracts or company assets.	Check Data Boundaries: Verify you registered on the correct URL and that your UEI and CAGE code are correct. Data is isolated by contract vehicle and cannot be transferred or viewed across different portals.

Related Articles / Links

• Register Your Symphony Business Account—How to register as a business user

• Register Your Symphony Government Account—How to register as a government user 

• Set Up and Use Multi-Factor Authentication (MFA)—How to set up MFA

• Manage Your Symphony Sign-In and Account Activation—How to sign in to Symphony and get account activation 

• Submit a Ticket to the Symphony Help Desk—For technical account issues

Definition of Terms

Term	Definition
Contract Vehicle	A pre-established agreement that allows U.S. government agencies to quickly buy specific goods or services.
GSA	General Services Administration
DHA	Defense Health Agency
DOD	Department of Defense
MFA	Multi-Factor Authentication. A security step using a one-time code.
UEI	Unique Entity Identifier. The alphanumeric code required for all entities registering in SAM.gov.
CAGE code	Commercial and Government Entity code. A five-character alphanumeric code used to identify a facility at a specific location.
URL	Uniform Resource Locator. The address of a World Wide Web page (i.e., the specific website link).
USSOCOM SOFGSD	United States Special Operations Command - Special Operations Forces Global Services Delivery

Purpose: This guide helps you find your contract website. It explains why SAM.gov data (UEI, CAGE, POC) is required for your registration.

Table of Contents

• Before You Start
• Steps

1. Select the Correct Contract Website

2. Verify Your Required SAM Data 

3. Understand the SAM POC Role

• Troubleshooting
• Related Articles / Links

Before You Start

Make sure you know the following crucial facts about the System for Award Management (SAM):

• An entity must have an Active record in SAM.gov to be registered in Symphony. An "ID assigned" status is not acceptable.
• Symphony uses the SAM.gov Unique Entity Identifier (UEI) and Commercial and Government Entity (CAGE) code to validate your organization's eligibility.
• Only the SAM.gov Points of Contact (POCs) are considered trusted company representatives (Administrators).

Steps

1. Select the Correct Contract Website

You must use the exact website link for your contract vehicle. If you use the wrong site, your administrator cannot find you to activate your account.

Contract Vehicle	Agency	Website Link
Alliant 3	GSA	https://idiq.gsa.gov
ASTRO	GSA	https://astro.app.cloud.gov
(Legacy) OASIS	GSA	https://oasis.app.cloud.gov
OASIS+ (OASIS Plus)	GSA	https://idiq.gsa.gov
Polaris	GSA	https://polaris.app.cloud.gov
HEC / MQS2-NG / OMNIBUS	DHA	https://dha-ems.symphonyps.com
(Legacy) MQS	DHA	https://mqs.symphonyps.com
USSOCOM SOFGSD	DOD	https://ussocom-sofgsd.app.cloud.gov/

2. Verify Your Required SAM Data

During registration, Symphony needs specific identifiers to validate your organization.

• Provide the SAM.gov UEI for the company that will be the prime contractor or award recipient.
• If your UEI has more than one CAGE code, you must include the correct CAGE code.
• During registration, review the name and address retrieved from SAM to ensure accuracy.
• You can check your SAM data, including Points of Contact, by using the SEARCH feature directly on SAM.gov.

  

SAM Data tab in My Company where users can confirm their UEI, CAGE, and address information.

  

3. Understand the SAM POC Role

The POCs listed in SAM are crucial for granting administrative access.

• If you are a SAM POC, download or save a copy of your SAM record showing your name and email address.
• You will need to submit this documentation to the Help Desk to verify your access and activate your account as an Administrator.
• If you are not listed as a POC, contact a listed Administrator to activate your account after registration.

  

SAM Entity Record showing the Points of Contact tab. 

Troubleshooting

Issue	Fix
Organization not found during registration.	Your entity record may have an "ID assigned" status. You must complete the registration process in SAM first.
You registered for the wrong company.	Submit a Ticket with your email address and provide the correct UEI/CAGE code to have the account moved or revoked.
You cannot find the Administrator (SAM POC).	Log in to SAM.gov, search for your company, and find the names on the Points of Contact tab.

Related Articles / Links

• Register Your Symphony Business Account—How to use this data for registration
• Manage Your Symphony Sign-In and Account Activation—How to contact the Help Desk for SAM POC verification
• Submit a Ticket to the Symphony Help Desk—For technical account issues 

Purpose: This guide shows you how to set up MFA (your login security code) and fix common sign-in problems.

Table of Contents  

• Before You Start
• Steps

1. Set Up with an Authenticator App

2. Set Up with Text Messaging (SMS)

3. Change Your MFA Method  

• Troubleshooting
• Related Articles / Links

Before You Start

Make sure you know the following security rules before you begin:

• MFA is required for every user and every sign-in attempt.

• Google Authenticator is the recommended app, as it supports multiple accounts.

 

Warning: Users with international or U.S. Territory phone numbers must use an authenticator app, not text messages.

Restriction: MFA codes are not allowed via email due to security requirements.

Steps

1. Set Up with an Authenticator App during Registration

This is the most reliable method. It creates a new 6-digit code every 30 seconds on your phone or browser.

1. Download and Install: Search for and install an Authenticator App (e.g., Google Authenticator) on your smartphone or a browser extension.
2. Scan the Code: On the Symphony MFA screen, use your app or extension to Scan the QR code.
3. Confirm Code: Enter the displayed One-Time Passcode (OTP) into the Symphony field to validate the setup.
4. Rename (Optional): If you have multiple accounts, rename the code in the app to reflect the Contract Vehicle (e.g., "Polaris") for easier tracking.
     

MFA setup screen showing the QR code and the field to enter the six-digit passcode.

2. Set Up with Text Messaging (SMS)

Important: SMS ends April 30, 2026. We recommend setting up an app instead.

1. Select SMS: On the MFA screen, select the SMS option.
2. Enter Details: Enter your wireless carrier and your wireless phone number.
3. Confirm Code: Enter the six-digit code you receive via text message into the Symphony field to validate the setup.
    

MFA setup screen showing the option to select SMS and the fields for carrier and phone number.

3. Change Your MFA Method

If you need to switch your MFA method (e.g., got a new phone), the steps depend on whether you can still sign in.

1. If you can sign in: Go to your Profile Icon, then select My Credentials. There you'll find a QR code to scan with your app. If you have multiple accounts, rename the codes to tell them apart.
2. If you are locked out: Submit a Ticket to the help desk.
    
   

My Credentials tab showing the QR code display for MFA changes.

Troubleshooting

Issue	Fix
MFA code is incorrect or expired.	The code is time-sensitive. Check that your phone’s time is correct and synchronized. If using an app, ensure the time is accurate.
Text message code is delayed (takes more than 2–3 minutes).	Try these: 1) Restart your phone. 2) Turn off Wi-Fi. 3) Switch to the authenticator app.
You lost your phone or need an MFA reset.	You are locked out. Submit a Ticket with the email address associated with your account. The Help Desk will assist with setting up the new device.
You need to change your MFA method but cannot sign in.	Submit a Ticket with your email and indicate your Contract Vehicle. The Help Desk will reset your profile and send a QR code for you to scan with your app.

Related Articles / Links

• Update Your Symphony Account Details—Guide on how to change your profile/MFA while signed in
• Submit a Ticket to the Symphony Help Desk—For MFA resets or technical lockouts

Purpose: This guide helps you, as a Symphony Administrator, manage other users in your company. It explains their roles, how to activate accounts, and how to fix common administration issues.

Table of Contents 

• Before You Start
• Steps

1. Access the Administration Area

2. Activate or Modify a User’s Status

3. Update a User's Group Membership (Role)  

• Troubleshooting
• Related Articles / Links

Before You Start

Managing users in Symphony works differently than most platforms. Please keep these three rules in mind:

• Self-Registration Model: There is no "Add User" feature. You cannot manually invite or create accounts. Your staff must register themselves using your company's UEI (Unique Entity Identifier) and CAGE (Commercial and Government Entity) code at the correct website to appear in your list.
  
  
• Administrator Status: You must be an Active Administrator to see the Administration link. If you are in "Initial" status, you must verify your own account before you can activate others.
  
  
• One Login = One Company: Your Symphony login is tied to a single legal entity (UEI and CAGE code). You cannot access multiple companies or different UEIs with a single email address.
  • Need to manage a second company? You must register a separate account using a different email address.

  

Steps

1. Access the Administration Area

Once you are an Active Administrator, your team's names will automatically populate in your dashboard as they register in the same portal.

1. Sign in to Symphony.
2. Click the Administration link in the sidebar.

  

Administration link in the side navigation bar where administrators manage user accounts.

Don't see a colleague's name? If the list is empty or a specific person is missing, it is almost always due to one of the following: They haven't registered yet. They used a different UEI or CAGE code (common for companies with multiple branches). They registered on a different Symphony portal (e.g., Polaris vs. OASIS+).

  

2. Activate or Modify a User’s Status

User status controls if an account is active, inactive, or locked.

1. Click on the row with the User’s Name.
2. Select the user’s status from the pop-up menu and click Save your changes.

  

Status	Definition (What it means for the user)
Active	The user has full access to use the system.
Initial	The user has registered but needs your approval. They will see an "inactive account" message.
Delete	The user loses access. Warning: This prevents the user from re-registering with the same email address again.
Suspended	The account is locked due to inactivity or too many failed sign-in attempts.

User Administration screen showing the status dropdown menu with 'Active' selected.

 

3. Update a User's Group Membership (Role)

Group Membership defines the user's permissions. The user's status must be Active for the new role to take effect.

1. Modify user permissions within the Administration link by selecting from the Group Membership options.

Role	Definition (What the user can do)
Administrator	Has full management access and can submit proposals.
Open Market Proposal Manager	Can submit proposals during open solicitations. Cannot access the Administration link.
Program Manager / Contract Manager	Can submit proposals for their awarded contract vehicle.
Staff	Can view task order requests. Cannot submit proposals.

Group Membership menu where administrators assign user roles such as Administrator or Staff.
  

About Notifications: Only users with communication privileges (i.e., Administrator or Open Market Proposal Manager) receive submission or clarification notifications. Contract notifications (RFPs, Orders, etc.) are managed via a Distribution Email in the My Company → Contracts tab. Staff users do not receive these notifications.

Troubleshooting

Issue	Fix
A user cannot be seen in the Administration list.	Confirm that the user registered on the correct Symphony website and for the same company (matching UEI and CAGE code) as you. See Access Symphony-supported Contract Vehicles for the list of URLs.
Roles are missing (e.g., Contract Manager/Program Manager).	Key roles like Contract Manager are assigned in the proposal submission or contract management sections, not the Administration link.
An account was deleted, and the user needs to register again.	The Delete status prevents re-registration. You must advise the user to register with a different email address or Submit a Ticket to request the old account be cleared.
The SAM record for a user was updated, but the role didn't change.	SAM updates do not automatically change roles. You must manually assign the user to the Administrator group. See Update Your Symphony Account Details for sync information.
I need to work in multiple companies.	You must use separate email addresses. Each Symphony account is locked to one UEI and CAGE. To manage a different company, register a new account with a different email.

Related Articles / Links

• Submit a Ticket to the Symphony Help Desk—To reinitialize a deleted account
• Manage Your Symphony Sign-In and Account Activation—For SAM POC verification steps
• Register Your Symphony Business Account—For rules on self-registration
• Assemble and Submit Your Proposal—Industry Partner's main workflow
• Manage Your Awarded Contract—Guide on post-award contract management setup
  

Purpose: This guide shows you how to update your profile, change your email, and manage your MFA (login security code).

Table of Contents

• Before You Start
• Steps

1. Update Your Personal Profile (Self-Service)

2. Change Your Password or MFA Method (Self-Service)

3. Change Your Email Address (Self-Service)

4. Update Your Organization Link (Non-Self-Service)  

• Troubleshooting
• Related Articles / Links

Before You Start

Make sure you know the following essential rules for account maintenance:

• You must be able to sign in to complete self-service profile updates.
• If your company name or address changes but the UEI (Unique Entity Identifier) remains the same, the team can do a quick data refresh.
• If your company merged with or was bought by another company, your account may need to move. An acquisition often requires a Novation — a formal legal transfer of your contract to the new company. Submit a ticket so the team can help.

 

Steps

1. Update Your Personal Profile (Self-Service)

You can easily change your job title and phone number after signing in.

1. Click the Profile Icon in the top right corner.
2. Select the My Information tab.
3. Update your job title or phone number.
4. Click the Save the Contact Information button.

 

My Profile screen showing the My Information tab highlighted.

2. Change Your Password or MFA Method (Self-Service)

You can change your password or set up a new authenticator app from your profile.

1. Click the Profile Icon in the top right corner and select the My Credentials tab.
2. To change your password: 
   1. Enter a new password that meets the security requirements.
   2. Click Change Password to save the update. 
3. To update your MFA method:
   1. Add or update an authenticator app to your device.
   2. Scan the QR code.
   3. If you have multiple accounts, rename the codes to tell them apart.

  

The My Credentials screen showing the password change and QR code sections.

3. Change Your Email Address (Self-Service)

You cannot directly change your email address on an existing account.

1. Register a new account using the appropriate contract vehicle link.
2. Once the new account is active, ask your company's Symphony Administrator to remove your old email address from the system.

  

Registration screen showing the email entry field for a new registration.

4. Update Your Organization Link (Non-Self-Service)

If your company's legal name, address, or UEI/CAGE code is incorrect, you must submit a ticket for the change.

1. Submit a Ticket to the Help Desk.
2. Include your email address and the correct UEI and CAGE (Commercial and Government Entity) code.
3. The Symphony team will determine if the change requires a SAM refresh or full account move. They will complete the required action.
   

Note: You must use a unique email address for each company when registering for multiple companies.

 

Help desk ticket submission form showing the fields for company details.

Troubleshooting

Issue	Fix
You cannot access multiple companies with one login.	Your email can only be linked to one company per Contract Vehicle. You must register with a unique email address for each company.
You need to change your name on the account.	You cannot change your name yourself. Submit a Ticket to the Help Desk for a name correction.
Your old email is still linked to the company.	Ask your Symphony Administrator to remove your old email address from the Administration screen.
Your profile information is not saving.	Ensure all fields (phone number, job title) are complete and within the character limit. Click the Save the Contact Information button.

Related Articles / Links

• Manage Your Symphony Sign-In and Account Activation—How to check if your account is active
• Understand Your Account Roles and Permissions—Guide for Administrators on how to remove an old email address
• Set Up and Use Multi-Factor Authentication (MFA)—MFA troubleshooting
• Submit a Ticket to the Symphony Help Desk—For technical account issues

Purpose: This guide helps you navigate the Support Center to find solutions, explains the fastest way to submit a technical ticket, and outlines the expected response time from the Help Desk team.

Table of Contents

• Before You Start
• Steps

1. Find Answers in the Knowledge Base

2. Submit a Ticket for Technical Issues

3. Track Response Times   

• Troubleshooting
• Related Articles / Links

Before You Start

Make sure you know the following crucial facts before contacting support:

• You must know your Contract Vehicle (the specific website URL (Uniform Resource Locator)) and your company's UEI (Unique Entity Identifier) for account-related issues.
• There is no direct phone number available for support.
• If you need to log in to Symphony, click here to find the correct URL.

Steps

1. Find Answers in the Knowledge Base

The fastest way to find an answer is to use keywords in the search bar.

1. Access the Support Center: Go to the Help Desk portal (Help and Information/Support).
2. Enter Keywords: Enter a keyword in the search box. For example, searching for "Multi-Factor Authentication (MFA)" or "Password" yields many useful results.
3. Refine Search: The search uses a "starts-with" mechanism, displaying exact matches first. Do not type a full question.
      

The Knowledge Base search bar showing a convenient keyword-based searching mechanism.

2. Submit a Ticket for Technical Issues

If you cannot find a solution, submit a ticket for a guaranteed response within the service window.

1. Click the Submit a Ticket button in the top right corner of any help page.
2. Fill out the form completely, providing your email, name, and the contract vehicle you are using.
3. Describe the Issue: Explain your problem clearly. Include the Contract Vehicle, the Symphony feature that is failing, and a screenshot of any error message.
4. Click the final Submit button.

Ticket submission form showing fields for contact information and issue description. 

3. Track Response Times

Responses are provided only during business hours.

1. Check Service Window: Responses are provided within four business hours (8:00 am - 8:00 pm ET) from Monday to Friday, excluding Federal Holidays.
2. Check Spam: If more than four hours pass during a regular business week, check your junk/spam folders for the client.support@apexlogic.com email address.
3. Video Conference: If your issue requires a meeting, submit a ticket requesting a video conference, and the team will set up a meeting via Google Meet or another tool.
     

Email inbox showing a new message from the support team.

Troubleshooting

Issue	Fix
You submitted a ticket but didn't get a response within 4 business hours.	Check your Spam or Trash folders for an email from client.support@apexlogic.com.
You are having an issue that requires a phone call or meeting.	There is no direct phone number. Submit a ticket and request a video conference; the team will set up the meeting.
Your search is returning poor results.	Use keywords (e.g., "MFA," "UEI") instead of typing a full question, as the search mechanism works best with partial matches.

Related Articles / Links

• Submit a Ticket to the Symphony Help Desk—The direct link to our Customer Service Representatives and Technicians
• Understand Your SAM and Symphony Access—For verifying your UEI
• Access Symphony-supported Contract Vehicles—For available contract vehicles

Purpose: This guide outlines the platform's security compliance. It also provides the mandatory technical rules for preparing and uploading all file submissions.

Table of Contents  

• Before You Start
• Steps

1. Prepare Documents for Upload

2. Review Supported Security Classifications

3. Review Platform Security and Compliance   

• Troubleshooting
• Related Articles / Links  

Before You Start

Understand the following technical and regulatory constraints regarding document uploads:

• Platform vs. Requirement: Symphony is a secure document delivery system. While the platform enforces technical limits (like file size and type), it cannot validate the content of your files. You are responsible for ensuring your documents meet the specific criteria outlined in the government's RFP.
• Finality of Uploads: Symphony support cannot modify, replace, or "fix" a document once it has been included in a submitted proposal. If you discover an error in your uploaded evidence after submission, you must follow the solicitation's instructions for retraction or amendment.

Make sure you know the following mandatory rules and technical limits for all file uploads:

• Tagging Prerequisite: Tag all evidence documents (PDFs) before uploading them to Symphony. Tagging must be done outside of Symphony. See the Manage Your Company's Projects and Tagging guide for full instructions.
• Files must be under 20MB (unless specified otherwise by the solicitation).
• File names cannot exceed 250 characters.
• Prohibited: Classified or encrypted documents are strictly prohibited.  

For an Exception: Password-protected documents must be approved by the requesting agency.

  

Document Status Color Key 

The file folder icons use color-coding to indicate their current status.

Folder Color	Status	Meaning
Orange	Documents Present	The folder contains one or more uploaded files.
Gray	Empty	The folder is currently empty; no files have been uploaded.
White	Open/Active View	The folder is currently open or selected by the user.

Steps

1. Prepare Documents for Upload

You must follow specific technical and formatting rules before uploading files to the system.

1. Files must be uploaded in Portable Document Format (.pdf) or the specific file type requested by the solicitation.
2. Do not combine multiple files into a "zip" folder. Files must be uploaded individually to ensure evaluators can access and review each document’s tags and metadata correctly.
3. Files must be uploaded directly from your computer. Drag-and-drop from cloud storage (like SharePoint or Google Drive) is not supported.

Document upload window showing a file attachment and a size limit warning.

2. Review Supported Security Classifications

The system handles sensitive government data and restricts certain file types.

1. Supported Documents: You may submit documents marked as:
   • CUI (Controlled Unclassified Information)
   • FOUO (For Official Use Only)
   • SBU (Sensitive but Unclassified)
2. Prohibited Documents: Classified or encrypted documents are not permitted.

Document library view showing read-only files.

3. Review Platform Security and Compliance

Symphony follows federal security standards to protect and manage your data.

1. The platform is hosted on cloud.gov with a Federal Information Security Modernization Act (FISMA) Moderate ATO (Authorization to Operate).
2. All data is protected by encryption in transit and at rest.
3. Every file uploaded to Symphony undergoes automated malware and virus scanning. Files flagged by the system will be blocked immediately to protect the government environment.

 

Compliance visualization showing the text 'FISMA Moderate ATO' and data protected by encryption on a cloud server.

Troubleshooting

Issue	Fix
File attachment fails to upload.	Check the file size (must be under 20MB) and ensure the file name is under 250 characters.
You receive an encryption error message.	You must ensure the file is not password-protected or encrypted before uploading.
You need to upload files from a SharePoint link.	You must download the file to your computer first, and then upload it directly from your local drive.
You need to see more detail on security protocols.	Contact the GSA National Customer Service Center for assistance.
Evaluation Question: "Does this document satisfy RFP Section X?"	Symphony Support cannot answer this. We provide technical assistance for the upload process, but we cannot interpret solicitation requirements or confirm if a document is "compliant" for scoring.

Related Articles / Links  

• Manage Your Company's Projects and Tagging—Mandatory guide on tagging documents before upload
• GSA National Customer Service Center—For detailed security protocol inquiries
• Submit a Ticket to the Symphony Help Desk—For technical issues

Purpose: This guide gives you a complete overview of the cloud-based Symphony Procurement Suite. It explains the two core modules, Audition and Performer, and details the benefits for every user in the contract lifecycle.

Table of Contents

• Before You Start
• Information Sections

1. The Symphony Mission and Architecture

2. Benefits for Program Office and Industry

3. Technology and Integrations   

• Troubleshooting
• Related Articles / Links

Before You Start

Make sure you know the following official disclaimer before you proceed:

• Guidelines and requirements provided by the Federal Government always take priority over any information provided by the developer, Apex Logic, Inc.

• The views and opinions expressed here do not necessarily reflect those of the Federal Government.

Information Sections

1. The Symphony Mission and Architecture

Symphony is a full lifecycle software service. It manages the complex logistics of government contract vehicles in accordance with FAR 16.5.

• Symphony Audition (Pre-Award): This module handles the competition process. It manages configuration, proposal intake, evaluation, and source selection.

• Symphony Performer (Post-Award): This module manages contract administration. It handles fair opportunity task orders and ongoing contract obligations.

• The platform is hosted on cloud.gov with a FISMA Moderate Authorization to Operate (ATO).

Diagram illustrating the platform securely automating the contract process and showing the two modules.

2. Benefits for Program Office and Industry

Symphony enhances transparency and integrity throughout the contract lifecycle by offering specific advantages to each user group.

• For Program Office Managers: The system streamlines the process for issuing master contract RFPs. It simplifies source selection and manages contract vehicles efficiently.

• For Buyers: The platform provides a centralized hub. This helps streamline market research and simplify the ordering process.

• For Industry (Contractors): Symphony is a single entry point for contractors. Users can submit high-quality proposals and store historical contract documents.

3. Technology and Integrations

Symphony is built on an API-first design that allows all user actions to trigger external system calls.

• API Integration: This design allows seamless integration with external systems. It can automatically generate, post, and release orders based on data from third-party systems.

• Contract Intelligence: The system provides insight into programmatic functions. This improves transparency and helps reduce the government’s risk regarding fair opportunity.

• Coming Soon: Maestro: Apex Logic is developing the Maestro module. This AI-powered system will streamline contract management and improve compliance.

Compliance visualization showing the text 'FISMA Moderate ATO' and data protected by encryption on a cloud server.

Troubleshooting

Issue	Fix
I need more information on the company that developed Symphony.	You can visit the official Apex Logic Website for details on its services and mission.
I have questions about a Federal Government requirement (FAR).	You must consult the relevant solicitation documents or address the question directly to the Federal Government.

Related Articles / Links

• Apex Logic Website
• GSA National Customer Service Center
• Submit a Ticket to the Symphony Help Desk

Purpose: This guide helps you define the requirements, add necessary contacts, configure the schedule, and successfully post your Task Order (TO) or Market Research Request (RFI) to eligible contract holders.

Table of Contents

• Before You Start
• Steps

1. Create the Request

2. Configure Contacts, Schedule, and Opportunity

3. Attach Documents and Post the Order    

• Troubleshooting
• Related Articles / Links

Before You Start

Make sure you know the following before starting a new request:

• You must sign in to Symphony as an authorized Government user (Program Officer or Contracting Officer).
• The process begins on your Dashboard in the Quick Actions section.
• The Title of the order can only be changed before the order is released.

Steps

1. Create the Request

Begin the process by creating a new order and saving the title to unlock the configuration steps.

1. From the Quick Actions section of the Dashboard, click Create a Task Order or Conduct Market Research.
2. Enter a title for the request and Save.
   

Note: Contact the Program Office outside Symphony to request a Scope Review.

Quick Actions section of the Dashboard showing Create a Task Order button.

2. Configure Contacts, Schedule, and Opportunity

Use the left navigation menu to set your solicitation requirements.

1. Points of Contact (POCs): Add the managing ordering officers. You can only assign registered Symphony users to these roles.
2. Contract Types: Select the Contract Type(s) that apply to the order.
3. Schedule: Set the Question and Answer (Q&A) deadline and the Submission deadline. Symphony converts your local time entry to Eastern Time (ET) for consistency.
4. Fair Opportunity: Filter or select at least one eligible Contract Holder for the Task Order (TO).
     

Left navigation menu showing the sections for Points of Contact, Schedule, and Fair Opportunity.

3. Attach Documents and Post the Order

Upload all necessary documents, confirm the order summary, and release the order.

1. Use the Attachments tab to upload required documents. Files must be under 20MB in most instances.
2. Use the Generate Order PDF button to preview the order summary.
3. Only the Contracting Officer (CO) named on the order can Submit the order for approval or release.
4. Upon release, notifications are immediately sent to the eligible contract holders' distribution email addresses.
5. If you need to stop the process, you can Cancel the order and provide a reason.

Order posting screen showing the validation messages and the Submit button.

Troubleshooting

Issue	Fix
Cannot Submit the order.	Symphony will display validation messages if the order is incomplete. The CO must complete all required fields.
A new user needs to be added as a POC but is not in Symphony.	Ask the user to Register for a Government account using the website link.
The deadline has passed and the order needs to be reopened.	The CO or CS must contact the help desk for assistance with reopening a passed deadline.
Contract Specialist needs to be named on the order.	The Contracting Officer (CO) must issue an Amendment (see next guide) to change the existing POC to the new specialist.

Related Articles / Links

• Manage Order Q&A, Amendments, and Monitoring—The next step in the order lifecycle
• Register Your Symphony Government Account—Guide on how a new POC should register
• Submit a Ticket to the Symphony Help Desk—For technical help, like reopening deadlines

Purpose: This guide helps Points of Contact (POCs) handle questions submitted by contract holders, issue amendments to modify a released order, and monitor contractor responses throughout the solicitation period.

Table of Contents  

• Before You Start
• Steps

1. Respond to Questions (Q&A)

2. Issue an Order Amendment

3. Monitor Responses and Submissions  

• Troubleshooting
• Related Articles / Links

Before You Start

Make sure you know the following before managing a released order:

• You must be an authorized Point of Contact (POC) to access these tabs.
• Amendments can only be issued for an order that is in Released status.

Warning: Amendments can only extend deadlines; you cannot add a new Question period after the initial schedule is set.

Steps

1. Respond to Questions (Q&A)

When an order is in Released–Pending Questions status, you can answer requests for more information before the question deadline.

1. Select the order link and go to the Respond to Questions tab.
2. Answer Open Questions by clicking a question's row, entering a response, and saving.
3. You can Modify the question, Reject a question, or Mark as Duplicate.
4. When ready, mark the questions as Ready for Release and then click Release Questions and Answers.

Note: Released answers are automatically placed in the Documents tab for the contract holder.

Respond to Questions tab showing the menu for Answer, Review, and Release.

2. Issue an Order Amendment

Amendments are required to change POCs or extend deadlines after the order is released.

1. Select the eligible order and go to the Amendments tab.
2. Enter an Amendment Description (note the 500 character limit).
3. You can upload new Documents and alter deadlines (only extending the Questions or Submission date).
4. To change a POC, use the Change Point of Contact button and choose to either SELF or INVITE another registered user.
5. The Contracting Officer must Review and Submit the amendment for Approval or Release.

  

Amendments tab showing the description tab and the Change Point of Contact button.

3. Monitor Responses and Submissions

POCs must track proposals submitted by contract holders during the Released–Pending Proposals status.

1. On the order link, select the Response Monitoring tab.
2. View the responses and their statuses (Submitted, No Bid, etc.).
3. View a submitted proposal by following the link to the Document Library.

Note: You can view "No Bid" responses from this tab as well.

Response Monitoring tab showing a table of contractors and their submission status.

Troubleshooting

Issue	Fix
Cannot Amend a released order.	Ensure the order is not in Evaluation or Awarded status. If the description is too long to save, shorten the Amendment Description.
Contract Holders are not seeing an amendment.	After submission, the CO must review and Release the amendment to notify the contract holders.
Need to add a new Question period.	You cannot add a new question period after the order is released. You can only extend an existing Q&A deadline via an Amendment.
Need to change the POC after the order is released.	You must issue an Amendment (Step 2) to change an existing POC. You cannot add a POC to a vacant role through an amendment.

Related Articles / Links

• Create a Task Order or Market Research Request—Guide to setting initial deadlines
• Report and Submit an Order Award—The next step in the order lifecycle
• Submit a Ticket to the Symphony Help Desk—For technical support

Purpose: This guide helps the Contracting Officer (CO) formally evaluate responses, select the awardee(s), enter the required contract details, and finalize the order.

Table of Contents

• Before You Start
• Steps

1. Access the Report Award Tab

2. Select Awardee(s) and Enter Details

3. Submit the Award  

• Troubleshooting
• Related Articles / Links

Before You Start

Make sure you know the following before awarding an order:

• The order status must be Evaluation before the award can be reported.
• Only the Contracting Officer (CO) is authorized to perform the award action.
• Symphony will automatically notify successful and unsuccessful offerors (if selected) upon award approval.

Steps

1. Access the Report Award Tab

The award process is completed when the order is in the final evaluation status.

1. Select the Task Order in Evaluation status from the Dashboard.
2. Select the Report Award tab.

Note: The Report Award tab only displays organizations that submitted a proposal using Symphony.

Task Order showing the Report Award tab ready for selection.

2. Select Awardee(s) and Enter Details

The CO must select the winning contractor(s) and provide the contract value and period details.

1. Select the Awardee(s) using the checkbox.
2. Choose whether to notify unsuccessful offerors using the checkbox.
3. Provide the required Award Details (Title, Contracting Officer, etc.).
4. Add the Base period, Options, and Amount Awarded for each period of performance. Symphony automatically calculates the total contract value.
5. Upload an award document and select Save Awardee.

 

Award Details section showing the fields for Base Period, Options, and Amount Awarded.

3. Submit the Award

Final submission completes the order status and triggers all final notifications.

1. Review all details entered.
2. Click Submit Award.
3. After submission, the Orders status will change to either Selection Made or Award Approved.

Note: The Awards tab will become available, showing the total contract value and period of performance.

Submission screen showing the final Submit Award button.

Troubleshooting

Issue	Fix
The award action is not yet available.	Ensure all deadlines are passed and the status has been moved to Evaluation.
The awardee is not available on the Report Award tab.	This means the proposal was received outside of Symphony. You must notify the Program Office of the situation.
You need to change the POC after the award is complete.	The award is final. You must contact the Program Office and advise them of the change.
The order status is Award Approved, but the awards tab is empty.	The award may require release approval before the final details are displayed.

Related Articles / Links

• Create a Task Order or Market Research Request—Guide to starting the solicitation
• Manage Order Q&A, Amendments, and Monitoring—Guide to mid-lifecycle management
• Submit a Ticket to the Symphony Help Desk—For technical support

Purpose: This guide helps you use My Company. This is the central hub for all business users to manage their reusable assets, team members, and contract information after successfully signing in.

Table of Contents

• Before You Start
• Steps

1. View and Manage Your Asset Library

2. Manage Contracts and Team Members

3. Review the Document Library  

• Troubleshooting
• Related Articles / Links

Before You Start

Make sure you know the following essential facts:

• My Company is the primary, central component for all business users in Symphony.
• The assets you store here are reusable in all future proposal submissions.
• All active users in your company have full access to the data within this component.
• Requirement vs. Technical Support: The Symphony Help Desk provides support for technical platform issues only (e.g., login errors, file upload failures). For questions regarding solicitation requirements or what documents satisfy an RFP requirement—you must contact the Government Program Office or Contracting Officer listed in the solicitation. The RFP requirements always supersede the Symphony platform.

Steps

1. View and Manage Your Asset Library

Start by accessing the central component to view your company's stored information.

1. Go to the My Company screen to access your asset library.
2. Use the left navigation menu to view and complete the various asset tabs.
3. View the Company Overview tab to see a summary of your assets.

My Company page with the left navigation menu highlighted.

2. Manage Contracts and Team Members

If your company holds a contract, you manage that contract's administration within this component.

1. Access the Contracts section located within the My Company component if you are a Contract Holder.
2. Complete Contract Management (Contract Mgt) tasks from this section.
3. Go to the Team Members section to add or update subcontractor, partner, and Joint Venture (JV) member information.

Note: Team Members refers to partners, joint venture members, and subcontractors, not your company's registered users. 

Contracts section visible within the My Company component for Contract Holders.

  

3. Review the Document Library

The Document Library is the final section of My Company and serves as the official archive for all uploaded files.

1. Navigate to the Document Library tab to view all files uploaded across your assets.
   Note: The Document Library is view-only. You cannot upload, edit, or delete documents directly from this screen.
2. To manage documents, you must go to the Projects, Business Factors, or MRCLs tab where the file was originally linked.
    

The Document Library tab showing a list of folders.

Troubleshooting

Issue	Fix
You cannot see your contracts in My Company.	Confirm you registered under the correct company at the right link for the Contract Vehicle.
You need to delete documents.	You cannot delete documents from the Library. You must go to the asset tab where the file was originally linked, remove the reference, and then delete the file.
You are adding a project performed as a subcontractor.	Treat this as a commercial project when adding it to My Company, as it did not involve a direct contract with the government.
You cannot restrict user access to sensitive data.	Symphony is designed so all active users have full access to all company data under the same UEI/CAGE code.
I am unsure how to answer a specific RFP question (e.g., Annual Receipts).	Contact the Program Office. Symphony Support cannot interpret government solicitation requirements or provide guidance on how to respond to RFP fields. Please refer to the official RFP or contact the Contracting Officer for the specific vehicle (e.g., OASIS+, Alliant 3).

Related Articles / Links

• Manage Team Members and MRCLs—Guide for adding partner companies
• Manage Your Company's Projects and Tagging—Guide for past performance claims
• Submit Documents and Understand Security—Provides clarity for submitting documents
• Update Your Symphony Account Details—Guide on how to maintain your profile
• Submit a Ticket to the Symphony Help Desk—For technical account issues

Purpose: This comprehensive guide helps you successfully add, manage, and verify all your Team Members (CTAs) and Meaningful Relationship Commitment Letters (MRCLs) — relationships with associated entities — within your company's reusable asset library.

Table of Contents

• Before You Start
• Steps

1. Add a New Team Member or MRCL

2. Claim Business Factors and Upload Documents

3. Update or Delete an Existing Entity   

• Troubleshooting
• Related Articles / Links

Before You Start

Make sure you know the following crucial facts about associated entities:

• Solicitation Preference Filter: Set the filter to the correct solicitation (e.g., OASIS+) before adding or editing Team Members and MRCLs. OASIS+ stands for One Acquisition Solution for Integrated Services Plus.
  
• Team Members and MRCLs are both entity relationship assets. They must be added before you start a proposal submission.
• Before making changes, check that the entity is not linked to any submissions or projects.
• If a Team Member or MRCL has incorrect SAM data, delete and re-add them.

 

Steps

1. Add a New Team Member or MRCL

Start by verifying the associated entity using its SAM (System for Award Management) data.

1. Go to My Company, then select the Team Member tab or the MRCLs tab.
2. Click +New Team Member or +New MRCL.
3. Enter the associated entity's SAM UEI (Unique Entity Identifier).
4. If adding an MRCL, select the type of Meaningful Relationship from the drop-down menu.
5. Click Confirm.
     

Team Member tab in My Company showing the +New Team Member button highlighted.

2. Claim Business Factors and Upload Documents

Define the associated entity's contributions and upload commitment documents.

1. Claim the entity's Business Factors (certifications, systems, etc.).
2. Upload the required teaming agreement or commitment letter in the Documents tab.
3. Click Save and Complete to add the partner.

Note: Team Member Business Factors will not show claimed on your Company Overview. They only display on the Proposal Overview after being added as half-shaded circles.

Team Member profile showing the Business Factors section and Documents tab.

 

3. Update or Delete an Existing Entity

Updates are handled through editing the record. Deletion requires a specific, complex workflow if an active proposal is involved.

To Edit: Click the associated entity's row to make changes to their claims or documentation.

To Delete: 

1. Check Submissions: Go to the Solicitations tab and withdraw the entity from any active proposal submission.
2. Check Projects: Go to the Projects/Past Performance tab. Edit any linked Project and replace the entity with the prime contractor or another Team Member/MRCL.
3. Final Action: Un-claim all Business Factors, delete all supporting documents, and then click Delete on the entity's record.

  

Message box directing the user to remove all documents before deleting a Team Member.

  

Troubleshooting

Issue	Fix
You cannot delete a document.	The document is still linked to a Business Factor claim. You must remove the claim before deleting the document.
You need to update an associated entity's SAM data or relationship type.	You must delete and re-add the Team Member/MRCL completely, as SAM data cannot be refreshed once linked.
A new Team Member or MRCL cannot be added.	The entity may have an "ID assigned," meaning it does not have an active SAM record yet. You must wait for their SAM status to be active.
The Team Member's Business Factors do not show on my Company Overview.	This is correct. Team Member assets only display on the Proposal Overview in the submission section.
You are checking the Company Overview but don't see the Team Member's data.	Team Member's Business Factors will not show claimed on the Company Overview. They will only show on the Proposal Overview.

Related Articles / Links

• Use the My Company Component—General guide to the central hub
• Manage Your Company's Projects and Tagging—Guide for past performance claims 
• Submit a Ticket to the Symphony Help Desk—For technical issues
• Understand Your Account Roles and Permissions—Guide for Administrators on user management