Monitoring Order Responses

Modified on Tue, 5 Nov at 9:44 PM

To successfully monitor responses in Symphony, the assigned Points of Contact can follow these instructions:

1. Find the Order

Figure 1. Authorized users can track responses when orders are Released-Pending Proposals.

After signing in to Symphony, look for orders that are Released-Pending Proposals on the Orders tab of the Dashboard and click the order link (see Figure 1).
Select the Response Monitoring tab from the left menu.

Figure 2. Response Monitoring helps users gauge responsiveness.

2. View Responses

View an organization's response by following the link to the document library (see Figure 2).
Use the Selection Documents folder to select a response for review (see Figure 3).
Return to the Response Monitoring tab to view "No Bid" responses (see Figure 4).

Next Steps may be:

Issuing an Order Amendment

- or -

Issuing an Order Award

Figure 3. An organization can retract and modify their proposal before the deadline.

Figure 4. An organization can revise their No Bid response before the deadline.

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