To receive text messages from Symphony, follow these steps when registering.
- Select the SMS option at the MFA set-up step
- Enter the wireless carrier
- Enter the wireless phone number
- Enter the six-digit code received via text.
- Click Authenticate.
Troubleshooting
Users with international phone numbers must use an authenticator app (See Smartphone Apps for MFA or MFA Browser Extensions).
If a text message takes more than 5 minutes to arrive during login, it will expire (See Figure 1).
- Request the code again by starting over.
- Sometimes disabling wi-fi helps speed up the delivery of the code.
Figure 1. Incorrect MFA message
Making Text Message Changes
Submit a Ticket to change or update the MFA text messages.
Include the following information.
- The wireless carrier.
- The wireless phone number.
Need help? Contact us
Users should be aware that the information on this website may not reflect the official positions of the Federal Government. The views and opinions expressed by agents of Apex Logic, Inc. are those of its employees and do not necessarily reflect those of the Federal Government or any of its officials. Guidelines and requirements provided by the Federal Government in the form of solicitations, amendments, modifications, or any other communications supersede any information provided by Apex Logic, Inc. If you have questions about this disclaimer, please contact us.
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